Effective Date: January 1, 2026

By purchasing tickets through our website or any online sales platform, you (“Purchaser” or “Cardholder”) agree to the following Terms & Conditions:

1. Acceptance of Terms

By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms form a legally binding agreement between you and Jumping Cholla.

2. Non-Refundable Tickets

All ticket sales are final and non-refundable. Once a purchase is completed, no refunds, exchanges, or cancellations will be issued for any reason, including but not limited to:

Change of plans

Inability to attend

Weather

Dissatisfaction with the experience

Purchases made as gifts

3. Ticket Use and Redemption

Tickets are valid only for the date, time, and session purchased (unless otherwise stated).

Tickets must be presented (digital or printed) and scanned upon entry.

Once a ticket is scanned or redeemed, it is considered fully used and non-transferable thereafter.

Jumping Cholla reserves the right to refuse entry if a ticket appears to have been altered, duplicated, or obtained fraudulently.

4. Gifts and Third-Party Purchases

If you purchase tickets as a gift or for another person:

You remain fully responsible for the transaction.

The recipient’s use of the tickets constitutes acceptance of these Terms.

You may not later claim the purchase was unauthorized or request a chargeback after the tickets have been used by the recipient.

5. Cardholder Responsibility

The person whose name appears on the credit/debit card used for the purchase is the Cardholder and is solely responsible for the transaction.

By authorizing the payment, the Cardholder confirms they have the legal right to use the card and accept these Terms.

Jumping Cholla is not responsible for unauthorized use of a payment card if the card was used with the Cardholder’s knowledge or consent (including family members or friends).

6. Chargebacks and Disputes

Filing a chargeback or dispute after tickets have been issued and/or used constitutes a material breach of these Terms.

Jumping Cholla will vigorously defend all chargebacks and may provide the issuing bank with:

Order confirmation and receipt

Proof of ticket redemption/usage

Guest registration / waiver information

These Terms & Conditions

If a chargeback is filed improperly, Jumping Cholla reserves the right to pursue collection of the disputed amount plus any fees, and may ban the individual from future purchases.

7. Liability Waiver

All guests (including ticket recipients) must complete and sign Jumping Cholla’s standard liability waiver prior to entry. Failure to complete the waiver may result in denied entry with no refund.

8. Changes and Cancellations by Jumping Cholla

Jumping Cholla reserves the right to cancel or modify sessions due to unforeseen circumstances. In such cases, we will offer a reschedule or store credit at our sole discretion. No cash refunds will be issued.

9. Governing Law

These Terms are governed by the laws of the State of Arizona. Any disputes shall be resolved in the courts of Pima County, Arizona.

10. Contact

Questions about these Terms may be directed to: jump@jumpcholla.com | (520) 485-3334

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By clicking “Complete Purchase,” “Buy Now,” or any similar button, you confirm that you have read and agree to these Terms & Conditions.